Terms
Terms and Conditions
* Positive ID showing current address is required at time of booking / hiring costume.
(Children under 16 require an adult to be with them at time of booking costume, so please parents come with your child).
We prefer drivers licence or “proof of age” card with current address.
If your licence has expired we will require some other proof of address such as a recent rates notice or bank statement. (We don’t want to know your bank balance, we just want to confirm your address).
*Booking fee of $10.00 per costume is required if booked in advance in the store.
Bookings made over the phone – Booking fee of $15.00 per costume is required.
This amount comes off the balance owed when collecting the costume.
If you cancel the booking, this fee is forfeited and becomes the cancellation fee on that costume.
Costumes will not be held without a booking fee.
* Hire fee and Bond must be paid for in full prior to or on collection of costume.
Payment accepted: Cash, EFTPOS, Visa, Mastercard, Bankcard. American Express is accepted with a 3% surcharge
* Cancellations – If you need to cancel a costume please do so as soon as you know, so that we can make the costume available for someone else.
As mentioned above, if you cancel your booking, your booking fee paid earlier will become the cancellation fee for the costume booking cancelled. If you have paid the full balance prior to the collection date and need to cancel the costume, you will be refunded total amount paid less the $10/$15 cancellation fee.
*We do not give refunds on costume hire once the costumes have been collected. (No exceptions)
Please choose your costume carefully and check the party date prior to booking/collection.
On booking your costume, please note the description of the costume you have tried on and have booked as written on your hire agreement. (If you have tried on a number of costumes at Costumes n Things or elsewhere, it can get confusing if at the time of collection you may be remembering the other one you tried on – so please check what you are signing for)
A Bond is required on all hires
Two options are available –Option #1 is a preferable option for both the customer and Costumes n Things. Benefit to you is that you only need to pay the costume hire fees at time of collection.
*1 Credit card bond
We require an imprint from the hirer’s card and signature on the credit card slip.
No date or amount will be placed on the slip.
When the costume is returned, we determine that all items hired have been returned by the due date and are undamaged and not missing..
We then destroy the credit card slip in front of the person returning the costume. They sign our copy of the hire agreement verifying that the slip has in fact been destroyed.
If the costume has been damaged, or is excessively dirty, or items are missing we will determine cost to be charged for mending/cleaning and /or replacement cost and that amount will be charged to your credit card.
*2 Bond paid by cash/debit card
The value of the cash bond will be determined by the value of the specific costumes / accessories to be hired (and is only a portion of the actual replacement value of the costume in most cases).
When the costume is returned we will evaluate any damage / loss to the costume
If there is no damage we will then return your full bond payment in cash (or by refund to debit card if applicable)
If the damage or loss is less than the bond held, you will be refunded the difference. If the damage /loss is greater then we will retain whole deposit plus balance of replacement cost to be paid by you.
Any replacements are charged for at the full replacement cost of the missing/damaged items.
In both options we will confirm with you the amount to be covered.
Late fees are due if return of the costume is late and will be charged to your credit card / deducted from your cash bond.
Our fees and pricing policy
Hire fees:
Adult sized costumes start from $66.00 per costume.
Children’s sized costumes start from $22.00 per costume.
Accessory hire starts from $11.00
The hire fee is for overnight or weekend hire.
Overnight is: pickup day before midweek event and return day after the event
Weekend is – collect anytime from Thursday and return is Monday.
If you need the costume for a longer period, please check with us for the extended hire cost.
We give a discount of $11.00 off the applicable adult costume fee for children who are under 14 and fit into the adult sized costumes and are taking a full costume.. Please note that if your child looks older for his/her age and you wish to get this discount please bring in some proof of age.
We also give group discounts on full Adult costume hire…ask our staff for the conditions and details.
Late Fees:
Hires from $33.00 plus – late fee is $11.00 per day late per costume.
Hires under $33.00 – late fee is $5.50 per day late per costume
Please remember that your late return could effect another customer’s collection date.
If we have not been notified by you and we are unable to contact you by the second late day we will start charging your credit card /cash bond for each day until costume is returned. If costume is not returned before the following weekend we will charge late fees up to the Thursday plus an additional hire fee will also be charged. The process starts again after that weekend.
If you have lost a costume or feel that it has “been completely destroyed” please contact us straight away to save the extra fees you will be charged for the late notification.
Please note that non return of costumes will be considered as theft. All thefts are reported to police.
Other things to know:
**Please do not iron, wash, dry clean or alter the costumes in any way. If we damage a costume while laundering we pay for it, if you cause accidental damage, you pay for it.
All our costumes and wigs are washed on site or professionally dry cleaned on return after being hired.
**Please return the costumes / accessories in the suit bag/ carry bags they were sent out in.
**Please keep your hire agreement where you can find it as a reminder of due back dates, our business hours for return, our contact number and a list of what items you should be returning to us.
Why do we have these policies?
Costumes are due back on the Monday after, so that they can be laundered and put back in the shop as in the most minimal time. Late fees apply to cover the potential loss of income. However, if a customer is only one day late with returns, we don’t charge that fee, because on Mondays things always seem to go wrong….cars don’t start…sick child….memory loss…..husbands leave their wives without a car…..etc etc.
Late fees are:
for full costume hire from $33.00 plus … late fee = $5.50 per day late per costume
for costume/item hire under $33.00 … late fee = $2.20 per day late per individual hire
Pick up days are arranged with the same reason in mind. That is why we don’t allow customers to take the costume (or wig) a week ahead of time on that single hire fee.
Basically as long as that item is in the shop it can be earning us an income. Even if it doesn’t get hired out during that week, it is there to be shown to someone looking to book the costume for a later date. If it is not in the shop, we may lose that potential hire to another shop.
Weekly hire fees were put in place to cover this loss of potential income.
Group discounts are available for Adult costumes. Conditions apply, so please ask our staff for details. Group Discounts are not given for Children’s hire.
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Sponsorship / Donation requests are only considered if done in writing. If I agree to the donation, it will be by way of donation of costume for the fundraising event, not in cash. Please ask our staff for further details.